Giro™ Crash Replacement

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Customer Service Info

Before contacting our Customer service department, please browse these links to see if we can answer your questions here first. For all other inquiries, our Customer Service department is available to help you.

Madison Customer Care Department
Madison Distribution Centre
Alston Drive
Bradwell Abbey
Milton Keynes
MK13 9HA.
Tel: 01908 326032.

Crash Replacement

The Giro Crash Replacement Programme is available only to customers that are resident in the UK & Ireland and purchased their helmet from a UK or Irish dealer. A helmet up to three years old can be replaced at a reduced price, if it has been involved in an accident. The replacement will always be the same model as the original or the nearest current equivalent if the original is no longer available. When the same colour helmet is no longer available, the customer will be sent an alternative colour  from the current range.

This programme is designed to subsidise the cost of buying a replacement when a Giro helmet has been crashed.

The customer must first contact the Madison Warranty & Technical department to obtain a returns number, and then send in the following:

  • the old helmet
  • information about the accident
  • proof of purchase of the old helmet
  • A cheque or postal order made payable to Madison, a division of H. Young Operations Ltd for the appropriate amount (see charges below)

Prices are subject to change from time to time, a full list of the most up to date replacement costs can be found below :

These should be sent by the customer directly to:

Madison Customer Care Department, Madison Distribution Centre, Alston Drive, Bradwell Abbey, Milton Keynes, MK13 9HA. Tel: 01908 326032.

Madison will send the new helmet directly to the customer.

Fee Model Returned Replacement
£112.50 Remedy Carbon
Mad Max Carbon
Remedy Carbon
Remedy Carbon
£67.50 Remedy
Mad Max 2
Mad Max
Remedy
Remedy
Remedy
£67.50*
£65**
Switchblade Remedy*
Xar**
£65 Xar
Xen
Xar
Xar
£40 Hex
Semi MX
Hex
Hex
£30 Surface Surface
£27.50 Section Section
£20 Flak
Semi
Flak
Flak
£50 Athlon
E2
Animas
Athlon
Athlon
Athlon
£35 Phase
Havoc
Exodus
Gila
Hammerhead
Supermoto
Phase
Phase
Phase
Phase
Phase
Phase
£35 Feature Feature
£120 Selector Selector
£100 Aeon Aeon
£95 Ionos Ionos
£100*
£95**
Prolight Aeon*
Ionos**
£65 Atmos Atmos
£70 Advantage Advantage
£50 Saros
Pneumo
Boreas
Saros
Saros
Saros
£40 Monza
Eclipse
Helios
Monza
Monza
Monza
£35 Savant
Stylus
Savant
Savant
£27.50 Reverb Reverb
£27.50 Rift
Encinal
Targa
Ventoux
Mojave
Corius
Rift
Rift
Rift
Rift
Rift
Rift
£22.50 Venti Venti
£22.50 Indicator
Torero
Airblast
Ventura
Incline
Torrent
Indicator
Indicator
Indicator
Indicator
Indicator
Indicator
£22.50 Skyla
Venus
Skyla
Skyla
£15 Skyline Skyline
£15 Venus Venus
£20 Transfer
Mira
Laguna
Riviera
Transfer
Transfer
Transfer
Transfer
£22.50 Flume
Livewire
Flume
Flume
£15 Flurry Flurry
£20 Phantom
Wizard
Phantom
Phantom
£15 Rodeo
Rascal
Wheelie
Spree
Rodeo
Rodeo
Rodeo
Rodeo
£15 Me2
Minimoto
Me2
Me2