Head Office, Knowlhill
Closing
Date: Jul 31, 2024
Join Our Dynamic Team as a Telesales Representative!
Madison is a leading distributor of cycle and action sports equipment. We are a well-resourced business, developing market-leading products across all cycling disciplines, providing a comprehensive and well supported product portfolio for all specialist retailers.
Are you an enthusiastic and driven individual with a passion for cycling with Telesales or Customer Service experience? Do you have excellent communication skills and a knack for building rapport over the phone? If so, we want YOU to be a part of our growing team working with our Madison and Sportline brands so that we can continue to provide our Dealers with the excellent service we are known for.
What We Offer
• Competitive Salary
• Comprehensive Training
• Career Growth: Opportunities for advancement within the company
• Generous staff discount scheme
Key Responsibilities
• Primarily answering inbound calls from our existing dealer base, which consists of placing orders, checking stock availability and providing technical support for our products.
• Make outbound calls to prospective customers from provided leads.
• Present, promote, and sell products/services using solid arguments to existing and prospective customers.
• Build and maintain positive business relationships to ensure future sales.
• Achieve agreed-upon sales targets and outcomes within schedule.
• Handle customer queries, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Keep detailed records of customer interactions and transactions.
• Proven experience in telesales, sales, or a related role
• Excellent communication and interpersonal skills
• Ability to learn about products and services and describe/explain them customers
• Strong negotiation skills with a problem-solving attitude
• Ability to work independently and as part of a team
Why Join Us?
Close date: 25/6/24 but we may appoint sooner if we find the right person!
Don’t miss out on this exciting opportunity to grow with us.
How to Apply:
At Madison we believe in fostering a positive and inclusive work environment. We are committed to your
personal and professional development, offering continuous training and support. Join us and be part of a team
that values innovation, dedication, and a customer-first approach.