Customer Care Customer Care Advisor

Head Office, Knowlhill Closing Date: Aug 1, 2025

Who we are

Madison is the leading distributor of branded cycle components and accessories, angling and power-sports equipment in the UK.  Our business continues to grow and we pride ourselves on our reputation within the industry of providing excellent customer service.   We are now recruiting for a new Customer Care Advisor to join our team and help us to maintain our high standards and to be part of our continuing success story.

Who you are and what you will be doing

You will have worked or be working in a busy Customer Services environment and have experience of handling a high volume of telephone calls. You will be used to dealing with enquiries on stock availability, stock returns, pricing and invoice queries and order deliveries.  Multi-tasking skills are essential and you will go that extra mile to help our customers. You will enjoy working with people and be at your happiest working in a team and possess a flexible and helpful attitude with a true desire to resolve problems.

You’ll have excellent communication skills, with good written and spoken English and you’ll be familiar with Microsoft Office.

If you wish to be considered for this role please apply by sending your cv to our HR Manager, Deb Newman@madison.co.uk, with a covering email telling us why you think this is the role for you and why we should interview you.  Please include your salary expectations.

We offer an attractive benefits package including a generous staff discount scheme, free parking, EV charging points and a great working environment.  Please note that whilst we prefer our Customer Care team to be office based, there may be some flexibility for hybrid working.

To find out more about Madison and our parent company please visit www.hyoung.co.uk

Close date 01/08/2025 although we may recruit sooner if we find the right candidate!