Shimano is in the business of producing bicycle components and sport fishing equipment, both recreational tools whose value is determined by how well they perform in the hands of the people who use them. Our business philosophy is based on developing products that help people to interact with nature through the outdoor activities they love.

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Warranty Information

Shimano warrants that the Shimano product is free from defects in materials and workmanship under normal conditions and reasonable use for two years for all Shimano products excluding Dura-Ace and XTR branded products, for three years for Dura-Ace and XTR branded products only  from the date of original retail purchase.

This warranty does not cover:

  • the Shimano Product if it has been modified or repaired by a person other than an authorized Shimano dealer.
  • the Shimano Product if it has been used for rental or commercial purposes.
  • damage resulting from causes other than defects in materials and workmanship, including but not limited to accident abuse, misuse, neglect, improper assembly, improper repair, improper maintenance, alteration, modification or other abnormal, excessive or improper use;
  • damage occurring during shipment of the Shimano product
  • products that are not manufactured by or for Shimano (whether or not packaged or sold with Shimano product at the time of purchase) and;
  • damage resulting from use of products which are defective or incompatible with the Shimano Product;
  • damage resulting from normal wear and tear, including but not limited to damage or deterioration to the surface finish, aesthetics or appearance of the Shimano product.

This warranty expressly provides for the repair or replacement of a defective Shimano Product and is the sole remedy of the warranty. Any and all other remedies and damage that may otherwise be applicable are excluded, including but not limited to, incidental and consequential damages.

To make a warranty claim, please return the Shimano Product to an authorized Shimano dealer, preferably the dealer it was purchased from, together with the original, dated invoice or receipt